CarrotCut® InterDesk
Eliminate Delays, Automate Your Requests!
Streamline internal requests with a centralized, smart help desk built just for your teams. From IT to HR to Admin, empower employees to submit, track, and resolve requests quickly all within one connected system.
Support employees across departments with request tracking, automation, and Status visibility.
Track and manage all internal requests in one organized system for complete transparency.
Easily route requests across departments like HR, IT, Finance, and more.
Automatically assign requests to the appropriate department or team based on predefined rules.
Design tailored forms for different departments to capture all required details from the start.
Monitor the status of all requests with a live, actionable dashboard.
Monitor how long it takes to process internal requests from submission to resolution. This helps identify bottlenecks, measure team efficiency, and ensure accountability across departments.
Provide employees with self-service solutions through an integrated knowledge base for common queries.
Allow managers or team leads to create and track tickets on behalf of their team members.
Streamline internal processes with automated workflows for request approvals, escalations, and notifications.
Organize and prioritize requests by type, urgency, or department to address the most critical issues first.
Enable complex requests to flow through multiple approval levels seamlessly.
Control visibility and access to tickets based on user roles and departments.
Allow teams to share notes, updates, and files within tickets to enhance communication.
Keep employees informed with instant notifications about request status and updates.
Submit, track, and manage internal requests on the go with a fully optimized mobile experience.
Generate detailed reports on request volumes, resolution times, and department performance.