Boost client satisfaction and operational performance! Empower clients to report issues through a dedicated portal, ensuring quick and efficient communication! Ensures that every client concern is addressed promptly and professionally!
Create a branded portal with your logo, colors, and layout to match your organization’s identity.
Automate and streamline customer queries with an intuitive ticketing system that tracks every interaction.
Monitor tickets, agent performance, and response times with a live dashboard providing actionable insights.
Set and track Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Automatically route tickets to the right agent or team based on skills, department, or priority.
Empower agents to create and manage tickets on behalf of customers, ensuring seamless support even when customers reach out through informal or non-standard channels.
Organize and prioritize tickets with tailored categories, tags, and labels.
Collect feedback on support interactions and get approval to close tickets.
Link the help desk with your CRM to provide agents with complete customer histories for personalized service.
Handle complex issues with automated escalation processes to higher-tier support.
Allow agents to collaborate on tickets with shared notes, internal chats, and file attachments.
Generate reports on ticket volumes, response times, and resolution rates.
Connect seamlessly with all communication channels—email, chat, mobile app, portal …etc.
Streamline support processes with customizable automation rules for ticket assignment, escalations, and status updates, ensuring faster and more efficient resolutions.
Manage tickets on the go with a fully responsive mobile help desk experience.